Acceptable Use Policy

1. Scope of This Policy

This Policy applies to services supplied through iWebHosting.uk, including, where applicable:

• Shared web hosting services.
• Business and website hosting.
• WordPress hosting.
• Domain registration and management.
• Email hosting and related services.
• Website management and online tools.
• Any additional hosting-related services.

Customers are responsible for ensuring that their employees, contractors, authorised users and other parties accessing their services comply with this Policy.

2. Lawful Use of Services

All services must be used for lawful purposes and in accordance with applicable legislation.

Customers must not use our infrastructure to store, publish, distribute or facilitate content or activities that violate applicable law or the rights of others.

Prohibited activities include:

• Fraud, scams and deceptive commercial practices.
• Identity theft and impersonation.
• Distribution of unlawful material.
• Unauthorised access to systems or accounts.
• Copyright or intellectual property infringement.
• Harassment, threats and unlawful abuse.
• Distribution of malware or malicious software.
• Other activities prohibited by applicable law.

3. Prohibited Content

Customers must not host or distribute content that is unlawful or that infringes the rights of another person or organisation.

This includes, without limitation:

• Child sexual abuse material.
• Material promoting or facilitating terrorism where unlawful.
• Unlawful threats, harassment or incitement to violence.
• Fraudulent websites and phishing pages.
• Unlawful distribution of copyrighted content.
• Content involving unlawful sale of restricted products.
• Malicious scripts intended to compromise systems.

We may investigate credible reports of prohibited content and take appropriate action.

4. Email and Anti-Spam Policy

Our email services must not be used to send unsolicited bulk messages, fraudulent communications or malicious email.

4.1 Prohibited Email Activities

• Sending unsolicited commercial email in breach of applicable law.
• Using purchased or unlawfully obtained mailing lists.
• Sending phishing or impersonation emails.
• Distributing malware through email attachments or links.
• Operating unauthorised open mail relays.
• Deliberately circumventing spam filters or sending limits.
• Sending messages with misleading sender information.

4.2 Responsible Email Marketing

Customers conducting legitimate email marketing must comply with applicable privacy and electronic communications legislation, including the UK Privacy and Electronic Communications Regulations where relevant.

Marketing messages must include appropriate sender identification and an effective unsubscribe mechanism where required.

5. Network and System Security

Customers must not undertake activities that compromise the security, availability or integrity of our systems or third-party networks.

Prohibited activities include:

• Unauthorised vulnerability scanning or penetration testing.
• Distributed denial-of-service attacks.
• Port scanning without appropriate authorisation.
• Password attacks and credential harvesting.
• Hosting or distributing ransomware.
• Operating botnets or malicious command systems.
• Attempting to bypass account restrictions.
• Interfering with other customers' services.

Legitimate security testing requires appropriate authorisation from the relevant system owner and, where our infrastructure may be affected, prior written approval.

6. Server Resources and Fair Usage

Hosting resources must be used responsibly to ensure consistent service quality for all customers.

Customers must not deliberately overload shared infrastructure or operate services in a manner that significantly disrupts other users.

6.1 Resource Management

• Excessive CPU or memory consumption.
• Abusive disk input/output activity.
• Excessive database queries.
• Persistent processes not permitted by the hosting plan.
• Automated activity that disrupts shared resources.
• Using shared hosting for prohibited high-intensity computing.

6.2 Unlimited Resources

Where a hosting plan is described as offering unlimited or unmetered resources, this does not permit unrestricted activity that damages service performance or breaches reasonable operational limits.

Any applicable technical limits, fair usage restrictions and package-specific allowances should be read together with the relevant hosting plan description.

7. Website Applications and Scripts

Customers are responsible for maintaining the security and compatibility of applications installed on their hosting accounts.

This includes:

• Keeping WordPress and other content management systems updated.
• Updating themes, plugins and extensions.
• Removing abandoned or vulnerable applications.
• Using secure passwords and access controls.
• Preventing unauthorised file uploads.
• Addressing identified vulnerabilities promptly.

We may restrict or isolate applications presenting a credible security risk to the hosting environment.

8. Domain Name Usage

Domain names registered or managed through our services must be used in accordance with applicable registry policies, registrar requirements and relevant laws.

Customers must not use domain names for phishing, fraudulent impersonation, malware distribution or other unlawful activities.

Domain registration disputes, ownership verification and suspension requests may be subject to the policies of the relevant domain registry or registrar.

9. Intellectual Property Rights

Customers must ensure that they possess the necessary rights, licences or permissions for content hosted or distributed through our services.

We may investigate credible intellectual property complaints and request supporting information from relevant parties.

Where appropriate, we may remove or restrict access to infringing material in accordance with applicable law and contractual obligations.

10. Data Protection and Privacy

Customers must comply with applicable data protection legislation when collecting, storing or processing personal information through hosted websites or applications.

This may include obligations under the UK General Data Protection Regulation, the Data Protection Act 2018 and applicable electronic communications legislation.

Customers are responsible for maintaining appropriate privacy notices, lawful processing grounds and security safeguards.

For information about how we process customer information, please read our Privacy Policy .

11. Backups and Customer Data

Customers are responsible for maintaining appropriate backups of their websites, databases, email and other important data, unless a specific backup service has been expressly agreed.

Any backup services supplied by us are subject to the relevant service terms and technical limitations.

Customers should not rely exclusively on a single backup location or mechanism.

12. Account Security

Customers are responsible for protecting account credentials and restricting access to authorised individuals.

You must:

• Use strong, unique passwords.
• Keep login credentials confidential.
• Enable additional authentication where available.
• Notify us promptly of suspected unauthorised access.
• Ensure authorised users comply with this Policy.

13. Cryptocurrency Mining and High-Risk Processes

Cryptocurrency mining, unauthorised distributed computing and similar resource-intensive activities are prohibited on shared hosting services unless expressly authorised in writing.

Dedicated or specialised services may have additional restrictions set out in their individual service agreements.

14. Reseller and Third-Party Users

Customers who resell, distribute or provide access to our hosting services remain responsible for ensuring that their end users comply with this Acceptable Use Policy.

Resellers must respond promptly to legitimate abuse reports and cooperate with reasonable investigations.

15. Abuse Reports and Investigations

We may investigate suspected violations of this Policy following customer complaints, third-party reports, automated security alerts or other credible information.

Investigations may involve reviewing relevant technical logs, contacting the account holder or requesting corrective action.

Customers are expected to cooperate with reasonable security and abuse investigations.

16. Suspension and Termination

Where a customer breaches this Policy, we may take proportionate action depending on the nature, severity and urgency of the violation.

Possible actions include:

• Issuing a warning or compliance notice.
• Requesting removal of prohibited content.
• Restricting specific applications or processes.
• Temporarily suspending affected services.
• Terminating services for serious or repeated breaches.
• Referring unlawful activities to relevant authorities where appropriate.

Where reasonably practicable, we may provide notice and an opportunity to resolve the issue before suspension.

Immediate action may be necessary where activities present a serious security risk, involve unlawful conduct or threaten service availability.

17. Service Availability

We aim to maintain a reliable hosting environment, but services may be affected by maintenance, security incidents, third-party infrastructure issues or circumstances outside our reasonable control.

Any applicable service-level commitments are governed by the relevant hosting agreement or service terms.

18. Customer Responsibilities

By using our services, customers agree to:

• Provide accurate registration and contact information.
• Use hosting resources responsibly.
• Comply with applicable laws and regulations.
• Maintain appropriate website and account security.
• Respond promptly to legitimate abuse notifications.
• Ensure hosted content does not infringe third-party rights.
• Maintain backups appropriate to their business needs.
• Comply with relevant domain and service-provider rules.

19. Changes to This Policy

We may revise this Acceptable Use Policy to reflect changes in technology, security requirements, operational practices or applicable law.

Updated versions will be published on this website with a revised effective date.

Material changes may also be communicated through appropriate customer notification channels.

20. Governing Law

This Policy is governed by the laws of England and Wales, subject to any mandatory legal protections that apply to individual customers.

Disputes arising in connection with this Policy will be addressed in accordance with applicable law and the relevant service agreement.